Why is my International Transfer still delayed/pending/onhold?

We want to make your transfer as seamless as possible. International transfers are usually instant.

If your transfer is delayed/pending/on hold here are the reasons why:

1. Wrong Beneficiary Details

Wrong beneficiary details are as a result of:

• Incorrect beneficiary name
• Wrong spelling
• Use of nicknames

We advise you to make sure that the beneficiary information you provide for your international transfer matches the information on their official identification document.

Avoid using nicknames or names as they appear in your phone contacts.

Pyypl Ltd will request that you verify the beneficiary details through an email from care@pyypl.com, a text message, or in-app notification.

Please check your inbox and provide the necessary due diligence information to ensure a smooth transfer.

These details are necessary for due diligence and to maintain the security of your account.

2. Beneficiary bank working hours

When you send money to a bank during non-working hours, the bank may delay processing your transfer until work hours resume. This delay could be because of a public holiday or a weekend. 

If your beneficiary details are correct and situation number 2 does not apply, please contact our customer support team right away for assistance.