What can I do if my recipient didn’t receive the money?

If the person you sent money to did not receive it, please follow the steps below:

Verify that you entered the correct beneficiary details.

Double-check the recipient's information, such as:

Recipient's name

Account number

Bank details, to ensure there were no errors in the transfer.

Once you have verified that the beneficiary details are accurate and there are no errors on your part, the next step is to get in touch with our care team.

Please provide the recipient's most recent bank statement when contacting us.