Depending on your method of top-up, these could be the reasons your top-up is not going through:
Why did my debit card top-up fail?
- Please ensure you’re using a bank-issued debit card, and it must also be issued by a bank in the country you’re trying to use it in.
- If this problem persists, please contact our support team for help.
Why did my mobile money top-up fail?
- Please contact our support team and they’ll gladly assist you to resolve this issue.
Here is the link to use for a faster response:
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