Depending on your method of top-up, these could be the reasons your top-up is not going through:
· Please ensure you’re using a bank-issued debit card, and it must also be issued by a bank in the country you’re trying to use it in.
· If this problem persists, please contact our support team for help.
Crypto and mobile money
· Please contact our support team and they’ll gladly assist you to resolve this issue.