Why is my Card Blocked?

If you find that your card has been blocked, we recommend reaching out to our care team for assistance.

We are here to assist you in resolving any issues you might be facing. 

There are two possible situations that could result in a card being blocked:

1. If you, as the customer, blocked the card, you can request a new card for a small fee.

2. If the risk team at Pyypl blocked the card.

There are several factors that could potentially lead to your account being blocked, including:

1. Making multiple declined transactions on different merchants:

Consistently experiencing declined transactions on various merchants may indicate potential fraudulent activity or insufficient funds. To protect your account and prevent any unauthorized transactions, our system may temporarily block your account until the issue is resolved.

2. Attempting to make a payment multiple times without sufficient funds:

If you try to make a payment without having enough funds in your account, it could lead to a negative balance or a declined transaction. In such cases, your account may be temporarily blocked until the necessary funds are available or the issue is resolved.

We want to assure you that these measures are in place to keep our platform safe and secure for all users.

Our top priority is to protect you from any potential fraudulent activity. If you think that your account has been mistakenly blocked or if you need any help, please reach out to our friendly support team. They are always ready to assist you and get your account back up and running smoothly.