Why is my International Transfer getting refunded?

We want to make your transfer as seamless as possible.

If your transfer keeps getting refunded there are a few reasons why:

1. Wrong Beneficiary Details

We advise you to make sure that the beneficiary information you provide for your international transfer matches the information on their official identification document.

Avoid using nicknames or names as they appear in your phone contacts.

2. Beneficiary Bank Account Details

Please ensure that the beneficiary bank account details are up-to-date.

3. Low Account Balance

Please ensure that your balance is sufficient to cover both the amount you are sending and the transaction fee.

4. Slight System Error

If the beneficiary information is correct and your balance is sufficient to cover the amount and transfer fee, please wait for a while and attempt the transfer again. The transfer will be processed successfully.

If you would still like to speak to our support specialist regarding your transfer, please click here.