Chat Care: Our dedicated support team is always ready to assist you.
1. Log in to your account.
2. Go to the Help tab by clicking the question mark symbol in the top right corner.
3. Click the chat icon and type your message.
Submit a specific request:
Email Care:
Email Care Hours: 0700hrs to 2200hrs GST (GMT + 4)
We are currently in the process of setting up an inbound centre.
Inbound Phone care will only be available in the Gulf Standard Time (GMT +4) Zones, currently in the United Arab Emirates.
If you happen to be outside the United Arab Emirates, no need to worry. We are planning to expand our inbound phone care presence soon!
If you receive a call from someone claiming to be from Pyypl without first having been contacted via email, please hang up and email us at care@pyypl.com for clarification.
Beware of frauds:
Your security is essential to us, and we want to help you stay protected from fraud.
To avoid scammers and fraudsters, ensure you only communicate with us through our verified social media channels, in-app chat, and our official email (care@pyypl.com).
Please find our list of social channels:
We care about your safety, and you can find more tips on protecting yourself from scammers in this link.
Please remember that Pyypl will never ask you for sensitive information like the following:
- Username
- Password
- CVV
- OTP (One-Time Password)
- Two-Factor Authentication Code
- Device Approval Code
- Wallet Addresses or seed words
- Remote access to your computer
- Removal of or changes to your account security settings
If someone requests this information, simply hang up, block and report the social media account, or phone number, and reach out to our care team immediately on your in-app chat.