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How to contact the Pyypl Care Team

Lily
Updated

Chat Care: Our dedicated support team is always ready to assist you.

Here’s how to get in touch:
1. Log in to your account.

2. Go to the Help tab by clicking the question mark symbol in the top right corner.

3. Click the chat icon and type your message.
 
Chat hours: 0700hrs to 2200hrs GST (GMT + 4)
 

Submit a specific request:

Submitting a request is the easiest way to ensure a fast response as it goes directly to our team with all the details we need for investigation and subsequent resolution. 
 
You can contact us by selecting a topic here.
 

Email Care:

Care@pyypl.com

Email Care Hours: 0700hrs to 2200hrs GST (GMT + 4)

 

If you receive a call from someone claiming to be from Pyypl  please hang up and contact us on live chat or email us at our official email care@pyypl.com for clarification.

 

Beware of frauds:

Your security is essential to us, and we want to help you stay protected from fraud.

To avoid scammers and fraudsters, ensure you only communicate with us through our verified social media channels, in-app chat, and our official email (care@pyypl.com).

Please find our list of social channels:

We care about your safety, and you can find more tips on protecting yourself from scammers in this link.

Please remember that Pyypl will never ask you for sensitive information like the following: 

  • Username
  • Password
  • CVV
  • OTP (One-Time Password)
  • Two-Factor Authentication Code
  • Device Approval Code
  • Wallet Addresses or seed words
  • Remote access to your computer
  • Removal of or changes to your account security settings

If someone requests this information, simply hang up, block and report the social media account, or phone number, and reach out to our care team immediately on your in-app chat.

 

 

 

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