Here are some steps that should help you solve this issue:
- Ensure you received the notification to access the service as the service access is currently being released in phases.
- Ensure your account verification is completed.
If the above is true, please:
1. Check if your app is up-to-date;
2. Ensure your connection is stable;
3. Ensure you are not using a VPN;
4. Lastly, try restarting your phone.
If the error persists please contact our care team with the screenshot of the error. We will take it from there.
Here is how to contact our team.